Privacy Policy

Last Updated: January 28, 2025

1. Introduction

This Privacy Policy explains how TrackMyBooking, operated by ND Innovations LLC ("we," "our," or "us") collects, uses, shares, and protects information when you use our hotel price tracking service (the "Service"). We are committed to protecting your privacy and complying with applicable data protection laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other privacy regulations.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, password (encrypted), and optional profile information
  • Tracking Preferences: Hotel searches, date ranges, guest numbers, and price alert settings
  • Communication Data: Support requests, feedback, and other communications with us

2.2 Information Automatically Collected

  • Usage Data: Pages visited, features used, search queries, and interaction patterns
  • Device Information: Browser type, operating system, device identifiers, and IP address
  • Analytics Data: Performance metrics, error logs, and usage statistics

2.3 Information from Third Parties

  • Hotel Data: Pricing and availability information from hotel booking platforms
  • Authentication Providers: If you sign in using third-party services (when available)

3. How We Use Your Information

We use collected information to:

  • Provide and maintain the Service
  • Track hotel prices and send price alerts
  • Improve and personalize your experience
  • Communicate with you about your account and Service updates
  • Ensure security and prevent fraud
  • Comply with legal obligations
  • Analyze usage patterns to improve our Service

4. Legal Bases for Processing (GDPR)

We process your personal data based on:

  • Contract Performance: To provide the Service you requested
  • Legitimate Interests: To improve our Service and protect against fraud
  • Consent: For optional features and marketing communications
  • Legal Obligations: To comply with applicable laws

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Third parties that help us operate the Service (e.g., hosting, analytics)
  • Legal Requirements: When required by law or to protect rights and safety
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • With Your Consent: When you explicitly agree to sharing

6. Data Retention

We retain your personal information for as long as:

  • Your account is active
  • Necessary to provide the Service
  • Required by law
  • Needed to resolve disputes or enforce agreements

You can request deletion of your data at any time (see Your Rights section).

7. Your Rights

7.1 GDPR Rights (European Users)

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Portability: Receive your data in a portable format
  • Restriction: Limit how we process your data
  • Object: Opt-out of certain processing activities
  • Withdraw Consent: Where processing is based on consent

7.2 CCPA Rights (California Residents)

You have the right to:

  • Know: What personal information we collect, use, and share
  • Delete: Request deletion of your personal information
  • Opt-Out: Opt-out of the sale of personal information (we do not sell data)
  • Non-Discrimination: Not be discriminated against for exercising rights

7.3 Additional Rights

Depending on your location, you may have additional rights under local laws.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Limited access controls
  • Secure development practices

However, no system is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard contractual clauses
  • Adequacy decisions
  • Other approved mechanisms under applicable law

10. Children's Privacy

Our Service is not directed to children under 16 (or applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your session
  • Remember your preferences
  • Analyze usage patterns
  • Improve Service performance

You can control cookies through your browser settings, though some features may not function properly without them.

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

13. Marketing Communications

With your consent, we may send you marketing emails about our Service. You can opt-out at any time by:

  • Clicking the unsubscribe link in emails
  • Updating your account preferences
  • Contacting us directly

14. How to Exercise Your Rights

To exercise any of your privacy rights, please contact us at:

  • Email: privacy@trackmybooking.com
  • Or through your account settings

We will respond to your request within the timeframe required by applicable law (typically 30 days).

15. Verification

To protect your privacy, we may need to verify your identity before processing certain requests. We will only use the information provided for verification purposes.

16. California Shine the Light

California residents may request information about disclosures of personal information to third parties for marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

17. Do Not Track

Some browsers transmit "Do Not Track" signals. We do not currently respond to these signals.

18. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy with a new "Last Updated" date
  • Sending an email notification (for material changes)
  • Displaying a notice in the Service

19. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@trackmybooking.com
Company: ND Innovations LLC
State: California, United States

For GDPR inquiries, our Data Protection Officer can be reached at: dpo@trackmybooking.com

20. Supervisory Authority

If you are in the European Economic Area and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

Effective Date: January 28, 2025
Version: 1.0